سياسة الاستبدال والاسترجاع

First: Returns 1. Definition of return Return is returning the product in its original condition within the specified period, after it reaches our warehouses and passes the quality inspection. Then the amount is refunded to the bank account from which the payment was made. 2. Method of submitting a return request The request is submitted via contact with us on WhatsApp, providing the order number, the type of products to be returned, and the reason for the return. 3. Conditions for accepting returns Returns are accepted for all products except food products (coffee, matcha, chocolate, sauces), according to the following conditions: Submitting the request within 14 days from the date of receipt. The product must be unused and in its original condition without any damage or dirt. Not removing serial numbers, stickers, or any accessories. Returning the product in its original packaging with the protective carton for shipping (Kof Roasting carton) with the seal securely closed before handing over to the shipping company. 4. Violation of return conditions If the product arrives in a condition that does not match the above conditions, the return request will be rejected and the product will be shipped back to the customer, with a shipping fee of 20 riyals, or it can be received directly from the factory. 5. Return fees The customer bears the return fee of 20 riyals, which will be deducted from the refunded amount. 6. Refund period The refund will be processed within 14 working days from the date the product passes the quality inspection. 7. If the shipment is not received If the customer does not receive the order after shipping, 20 riyals (shipping fee) will be deducted from the refunded amount, and the amount will be returned within 3 working days after we receive the shipment from the shipping company. 8. Presence of a manufacturing defect in invoices Please contact us to provide you with the authorized agent's details to handle the case. 9. Shortage in the order In case of a shortage, the missing product will be sent after verifying the proof provided by the customer. Second: Replacement 1. Replacing coffee crops If there is a note on the crop: Contact us after 30 days from the roasting date shown below the package. We will provide you with the crop's specific recipe. If the note persists after the trial, the crop will be shipped to Kof Roasting, and the customer bears the shipping fee of 20 riyals. After the quality inspection, if the note is confirmed, the customer will be compensated with the same crop. 2. Replacing tools Contact us via WhatsApp or email. We issue a return invoice, and the customer goes to the approved shipping company, paying a 20 riyal shipping fee. The replacement product will only be sent after receiving the replaced product and verifying its safety. 3. Price differences If there is a price difference between the two products, the difference will be collected or refunded before shipping the new product.